Return & Refund Policy
At Ali Parvaiz Collection, we want you to be satisfied with your purchase. Because our products include wedding stationery, gifting products and customized items, some products may have specific return or exchange conditions.
General Returns
If you receive a product that is damaged, defective or different from what you ordered, please contact us as soon as possible after receiving your order.
Please provide:
- Your order details
- Your name and contact information
- Clear photographs of the product
- Clear photographs of the packaging, where applicable
- A brief description of the issue
Our team will review your request and determine the appropriate solution.
Damaged Products
If your product arrives damaged, please keep the original packaging and contact us with photographs of the damaged item and packaging.
After reviewing the issue, we may offer an appropriate resolution, which may include replacement or another suitable solution.
Incorrect Products
If you receive an item that is different from the product you ordered, please contact us with your order details and photographs.
We will review the issue and assist you with the next steps.
Customized & Personalized Products
Customized or personalized products are made according to the customer’s requirements.
Because these products are prepared specifically for an individual order, they may not be eligible for return or refund due to a change of mind, incorrect customer-provided information or personal preference.
Customers are responsible for carefully checking the details they provide for customized orders, including names, dates, spellings, addresses and other information.
Change of Mind
Returns or refunds may not be available simply because you have changed your mind after an order has been processed or a customized product has been prepared.
If you need to make changes or cancel an order, contact us as soon as possible. We will review the request based on the current status of the order.
Refunds
If a refund is approved, the refund process and method will be communicated to you by our team.
Refund eligibility may depend on the condition of the product, the reason for the return and whether the product was customized or personalized.
Exchanges
Where applicable, an exchange or replacement may be offered for products that are damaged, defective or incorrectly supplied.
Contact Us
For return or refund questions, please contact:
Phone: +92 321 4569824
Email: info@aliparvaizprinters.com
Address: 17-Abaik Road, Lahore, Pakistan
Please include your order details when contacting us so we can assist you more efficiently.